shipping and returns
Order and Shipping Confirmation
You will receive an email confirmation once your order has been successfully placed–it will include your order number and shipping method. Please make sure your shipping address is correct as we are unable to redirect goods once they are en route to you. Orders can take up to 48 hours to be processed and shipped. Once your order is shipped, you will receive a confirmation email with your tracking information. Please note that monogrammed items take up to four weeks to ship, no matter what shipment type is chosen.
Where We Ship
We ship to US delivery addresses within the contiguous 48 states.
We also ship to Alaska, Hawaii, US Territories, and APO/FPO addresses when they have a US zip code. However, additional shipping charges may apply, and delivery may take longer.
We ship to the following international countries:
North America: Canada, Mexico
Europe (Zone 1): Austria, Denmark, Greece, Norway, Sweden, Switzerland
Europe (Zone 2): Belgium, France, Germany, Italy, Luxembourg, Netherlands, Portugal, Spain, United Kingdom
Within the US
$10.95 for orders below $50
Free for orders $75+
$17 for all orders
$23 for all orders
$50 for all orders
Europe (Zone 1)
$90 for all orders
Europe (Zone 2)
$80 for all orders
$85 for all orders
Please note that order processing may take up to 2 business days after the order is placed.
Orders over $500
Delivery of any Product costing in excess of US $500 will require a signature acknowledging receipt to be delivered. Such Products cannot be left at places of delivery stipulated in your order if you, or someone you have authorized to accept delivery, is not present to accept delivery. Anyone at the delivery address who is 18 years of age or older will be deemed to be authorized to accept delivery on your behalf. Once a Product is delivered to you, or if a signature is required, delivery is signed for by you or by someone at the delivery address, responsibility for your purchased Product(s) passes to you.
Duties and Taxes
Taxes are calculated according to shipping destination and itemized on the Order Summary page. For international shipments, please note that you are responsible for any additional import taxes and duties upon delivery.
Returns and exchanges are accepted within 30 days of delivery date. Items must be returned unopened/unused, with tags, in their original packaging, along with a completed return form. Returned items and return shipping costs are your responsibility until they reach the return address. Please keep a record of your return tracking. A refund will be issued once we receive returned items. Any items that are damaged when we receive them will not be eligible for refund. Refunds do not include any shipping or handling charges.
Please reference the return form on the back of your invoice for return instructions. If you have misplaced this form, you can download it here. Once filled out, pack return items in original condition with return form and send to:
emily green -Returns, c/o Mercedes Distribution
Brooklyn Navy Yard, 63 Flushing Avenue, Building #3, Door 13
Brooklyn, NY 11205
If you have any further questions, please email email@example.com.
Any item returned after 30 days from delivery date is not eligible for refund or store credit.
Items Not Eligible for Return
Please note that we do not accept returns of intimate apparel (including swimwear), earrings, any personalized or custom-made products, final sale merchandise, or products that are specified as non-returnable in its description, unless they are faulty. Any exceptions to this policy will be listed under product details on the product page. Returns are not allowed on any pop-up shop purchases.
We do not accept exchanges, as items may sell out while the requested exchange is returned and processed. We encourage you to use this form to return the original item, and go to shop.goop.com to purchase the correct item in a new order.
Receiving a Refund
A refund will be issued once we have received your returned items. Any items that are damaged when we receive them are not eligible for refund. Refunds do not include any shipping or handling charges. Your refund will either be credited to the credit card used for the original transaction, or returned for store credit. If your order has been shipped internationally, custom duties and sales taxes are non-refundable. Please note that credit card refunds may take up to 10 business day for your bank to complete, depending on their processing times. This can vary greatly between credit card issuers.